"JAMB has commenced a controlled service allowing candidates who have genuinely lost access to their registered GSM number or email address to update their details. The service begins on September 21, 2026 and is available only through designated JAMB CBT (PTC/PRC) Centres, with strict identity and biometric verification."
π± JAMB Eases Restriction on SIM & Email Changes for Candidates Who Lost Access
Published: September 21, 2026 | Source: CampusAI News
Summary: The Joint Admissions and Matriculation Board (JAMB) has introduced a controlled process allowing candidates with genuine cases to update their registered GSM number and/or email address when they no longer have access to their registered details. The service commenced on September 21, 2026 and is available only at designated JAMB CBT (PTC/PRC) Centres, including State Offices where applicable.
π JAMB Opens Controlled SIM and Email Change Service
Candidates who have lost access to the phone number or email address linked to their JAMB profile can now request an update through a new secure process.
According to JAMB's announcement, the service is specifically designed for candidates who have lost access to their registered GSM number or email address.
The process is subject to strict identity and biometric verification and can only be completed through designated JAMB centres.
JAMB has also warned candidates against using unauthorised persons or unofficial channels to carry out the process.
π
When Does the Service Start?
The JAMB SIM and email change service commences on Monday, September 21, 2026.
Candidates who genuinely need to update their registered details can access the service from the designated centres from this date.
π₯ Who Can Use the Service?
The service is intended for candidates who have lost access to their registered JAMB SIM or email address.
Depending on the candidate's situation, the available options include:
| Service | What it allows |
|---|---|
| π± GSM Change | Update the registered phone number |
| π§ Email Change | Update the registered email address |
| π±π§ GSM & Email Change | Update both registered details |
However, candidates should note that the service is not a general-purpose option for repeatedly changing registered details.
JAMB states that the service can be accessed only once and is subject to strict identity and biometric verification.
π What You Need for the JAMB SIM/Email Change
Candidates requesting the service are required to have:
- β
A new GSM number and/or email address
- β
A duly executed Court Affidavit
- β
A scanned copy of the Court Affidavit ready for upload
- β
Their JAMB registration details required for verification
- β
Access to complete the required biometric verification
Candidates should make sure their documents and new contact details are ready before visiting the designated centre.
π How to Change Your Registered JAMB SIM or Email
JAMB outlined the following process for candidates who qualify for the service:
Step 1: Log in to JAMB e-Facility
Log in to your JAMB e-Facility account using your existing credentials.
You may be required to provide your JAMB Registration Number or Profile Code as part of the process.
Step 2: Select the SIM/Email Change Payment Option
Select:
βSIM Swap/Mail Change Paymentβ
Then make the required payment for the service.
Step 3: Visit a Designated JAMB CBT Centre
Proceed to a designated JAMB CBT (PTC/PRC) Centre or a JAMB State Office where the service is available.
At the centre, access the SIM Swap/Mail Change QuickLink.
Step 4: Enter Your Details
Enter your Profile Code or existing GSM number and select:
βFetch Detailsβ
This allows the system to retrieve your candidate information for the next stage of the process.
Step 5: Complete Biometric Verification
Complete the required biometric verification.
JAMB has made this verification part of the process to ensure that the request is being made by the actual candidate.
Step 6: Select the Service Required
Select the option that applies to your situation:
- GSM only
- Email only
- Both GSM and Email
Step 7: Enter Your New Details
Enter your new GSM number and/or email address.
You will also be required to upload the scanned Court Affidavit as part of the process.
Step 8: Submit the Request
Click βUpdateβ to complete the process.
A confirmation message should appear when the update has been successfully completed.
π Security Remains a Priority
JAMB stressed that the process is designed to protect candidates' information.
The service is available only once and is subject to strict identity and biometric verification.
Candidates are therefore advised to use only designated JAMB centres and avoid individuals or online channels claiming to offer the service outside the official process.
β οΈ Do Not Give Your JAMB Details to Unauthorised Persons
Candidates should be particularly careful with their:
- JAMB Profile Code
- Registration Number
- GSM number
- Email login details
- Password
- Biometric information
Do not hand over sensitive information to agents or individuals claiming that they can change your JAMB details through unofficial means.
π Important Things Candidates Should Know
- π
The service commences September 21, 2026.
- π’ It is available only at designated JAMB CBT (PTC/PRC) Centres, including State Offices where applicable.
- π Biometric verification is compulsory.
- π A duly executed Court Affidavit is required.
- π± Candidates can request a GSM change, email change, or both.
- 1οΈβ£ The service can be accessed only once.
- β οΈ Candidates should avoid unauthorised persons and unofficial channels.
β Frequently Asked Questions
Can I change my JAMB phone number if I lost my old SIM?
Yes. Candidates with genuine cases who have lost access to their registered GSM number can use the new controlled process, subject to JAMB's verification requirements.
Can I change my JAMB email address too?
Yes. The service allows candidates to request an email change, a GSM change, or changes to both.
Where can I change my JAMB SIM or email?
The service is available only at designated JAMB CBT (PTC/PRC) Centres, including State Offices where applicable.
Can I use a cybercafΓ© or an agent to do it?
Candidates should not use unauthorised persons or unofficial channels. JAMB's announced process requires the candidate to access the service through designated centres and complete biometric verification.
How many times can I use the service?
According to JAMB's announcement, the service can be accessed only once.
Is biometric verification required?
Yes. JAMB states that the process is subject to strict identity and biometric verification.
π― What Candidates Should Do
Candidates who have genuinely lost access to their registered JAMB SIM or email should prepare the required documents and use the official JAMB process from September 21, 2026.
Do not pay unofficial agents to "recover" or change your JAMB details. Use only the designated JAMB centres and official channels.
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> Editor's Note: Candidates should confirm the availability of the service, applicable fees, centre locations and any additional requirements through official JAMB channels before proceeding. CampusAI will continue to monitor official updates affecting JAMB candidates.
