"New JAMB Registrar Prof. Segun Aina clears over 5,000 complaints in first week. Clarifies which JAMB services can be done from home and which require biometric verification. Explains the Merit, Catchment, and ELDS admission system."
JAMB's New Registrar Hits Ground Running: Clears 5,000 Complaints in First Week, Clarifies Admission Rules
Published: August 9, 2026 | Source: CampusAI News
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📌 Overview
Professor Segun Aina, who officially assumed office as the Registrar of the Joint Admissions and Matriculation Board (JAMB) on August 1, 2026, has made a remarkable start to his tenure. In his first week, the new Registrar has resolved over 5,000 outstanding customer service complaints, clarified admission policies, and reassured candidates about the services they can perform from home.
At 40 years old, Aina is the youngest Registrar in JAMB's history. He has already made his presence felt through a series of public engagements on social media, directly addressing candidates' concerns and outlining his vision for the Board.
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🚀 Week One Achievements: #JCare and 5,000 Complaints Resolved
In a post on his official X (formerly Twitter) account, Professor Aina reflected on his first week, stating:
> "Week One went by so fast! We hit the ground running ✨"
Key Achievement: The new Registrar confirmed that JAMB cleared over 5,000 outstanding customer service tickets through the #JCare initiative.
To achieve this, Professor Aina relocated his seat to the SERVICOM Unit, where he personally reviewed the nature of complaints and monitored efforts to resolve outstanding cases. This hands-on approach demonstrates his commitment to improving service delivery and restoring public trust in the Board.
> 📌 Note: This is the beginning of a new chapter for JAMB, with the new Registrar promising faster responses and better service for candidates.
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📱 Clarification on JAMB Services: What You Can Do from Home
One of the most pressing concerns raised by candidates was the inconvenience of visiting CBT centres for services that could potentially be done remotely.
The Candidate's Question
A candidate, @\_heisSeye, asked:
> "Is it possible that some services like uploading of result, change of email and others we can just do at home be something we can do ourselves instead of going to CBT centres?"
The Registrar's Response
Professor Aina provided a clear and reassuring answer:
> "Hello sir, some services are already available from home through the e-facility, other services require your thumbprint in a @jamb_hq office to avoid unauthorised changes to your profile."
What This Means for Candidates:
| Service Type | How to Access |
|--------------|---------------|
| Result Checking | ✅ Available from home via e-facility |
| Printing of Results | ✅ Available from home via e-facility |
| Printing of Admission Letters | ✅ Available from home via e-facility |
| Monitoring Admission Status | ✅ Available from home via e-facility |
| Uploading O'Level Results | ⚠️ Must be done at an accredited CBT centre or JAMB office (biometric verification required) |
| Change of Email/Phone Number | ⚠️ Must be done at a JAMB office (requires thumbprint to prevent unauthorised changes) |
| Correction of Data | ⚠️ Requires biometric verification at a JAMB office |
> 📌 Key Takeaway: While candidates can now perform many services from the comfort of their homes, any action that could compromise the integrity of their profile—such as changing contact details or uploading results—still requires physical biometric verification to prevent fraud and identity theft.
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📋 Understanding JAMB's Admission Criteria
Another candidate, @kessy2026, raised a concern about the admission process, asking:
> "What happens when an applicant is denied admission to course he deserves despite qualifying but the university admission officer saying jamb gave them autonomy to decide who to admit irrespective of jamb score? 255 with good o level is denied for 224 saying jamb is irrelevant."
The Registrar's Clarification
Professor Aina responded:
> "Good afternoon sir, candidates are not denied admission; rather, a candidate may not be admitted because he or she does not meet the applicable admission requirements or criteria. Admission into federal institutions is generally based on three broad considerations: Merit (45%), [Catchment Area (35%), and ELDS (20%)]."
How Federal University Admissions Work
Admission into federal institutions in Nigeria follows a structured quota system:
| Category | Percentage | Explanation |
|----------|------------|-------------|
| Merit | 45% | Based purely on academic performance (UTME score + O'Level grades). Candidates with the highest scores are admitted first. |
| Catchment Area | 35% | Candidates from states within the institution's geographical zone |
| Educationally Less Developed States (ELDS) | 20% | Candidates from states designated by the government as educationally disadvantaged |
> ⚠️ Important: Even within these categories, candidates are ranked from highest to lowest. This means that a candidate with a score of 255 may still be denied admission if there are other candidates in the same category with higher scores.
Key Principle: "Each tier is guided strictly by ranking (merit), such that candidates with higher rankings must be selected first, followed by others in descending order".
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📌 What This Means for Candidates
| Takeaway | Explanation |
|----------|-------------|
| Check Your Category | Understand whether you fall under Merit, Catchment, or ELDS |
| Ranking Matters | Even if you meet the minimum requirements, you may not be admitted if others in your category have higher scores |
| Don't Blame the System | The process is transparent and merit-based—candidates are not "denied" but simply not admitted if they are not among the top-ranked applicants |
| Use JAMB CAPS | Always check your admission status on JAMB CAPS and ensure your O'Level results are correctly uploaded |
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❓ Frequently Asked Questions (FAQ)
Q: Can I upload my O'Level results from home?
A: No. O'Level uploads require biometric verification and must be done at an accredited JAMB CBT centre or JAMB office.
Q: Can I change my email or phone number from home?
A: No. These changes require your thumbprint at a JAMB office to prevent unauthorised access to your profile.
Q: What is the #JCare initiative?
A: #JCare is a customer service initiative launched by the new Registrar to address outstanding complaints and improve service delivery. Over 5,000 complaints were resolved in the first week.
Q: Why was I denied admission despite having a high score?
A: Admission into federal institutions is based on a quota system (Merit, Catchment, ELDS). Even with a high score, you may not be admitted if others in your category have higher scores.
Q: What is the Merit, Catchment, and ELDS system?
A: It is a quota system used by federal institutions: 45% Merit (based on academic performance), 35% Catchment Area (geographical zone), and 20% ELDS (educationally less developed states).
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📚 Related Articles
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🛠️ Useful Tools
| Tool | Description | Link |
|------|-------------|------|
| ✅ Aggregate Calculator | Calculate your admission aggregate score | Try Now → |
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| ✅ Post-UTME Tracker | View real-time updates on deadlines and exams | View Tracker → |
| ✅ AI Admission Assistant | Ask questions and get instant answers about your admission journey | Chat Now → |
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> 📌 Editor's Note: This article is based on official announcements from JAMB, posts from the official JAMB X account, and verified news sources as of August 9, 2026. The new Registrar, Professor Segun Aina, assumed office on August 1, 2026.